Frequently Asked Questions

Ah! This is something unpleasant to hear. We wish to serve you for decades. Still, if you feel Finology is not the right service, you can mail us at support@finology.in, WhatsApp us, or call us at 022-489-66660, and we will delete your account from our database.

For any issue or concern related to your existing orders, you can mail us at support@finology.in, WhatsApp us, or call us at 022-489-66660. 

Yes, the system has been designed keeping in mind the various devices and platforms used to access the internet. You can use any device (including mobile, laptops) of your choice and convenience.  

To create an account with Finology, follow these simple steps:

Step 1- Kindly visit the "Login" page

Step 2- Input your Name, Email ID, and Mobile Number in the respective column and then click on the ‘Sign up’ button

Step 3- Enter the OTP received

Step 4- Set up and confirm your password

Step 5- Click on Login to Finology

Voila! You have successfully signed up.

We send OTP to the registered mobile number and Email address. You can use either one of them. Also, don't forget to check your spam folder (just in case). A common cause for this could be an improper network and different country codes. Make sure you have a good and stable connection.

The mode of payment of fee shall be through NEFT/RTGS/IMPS/UPI or any other method that ensures traceability of funds, as permitted under SEBI regulations from time to time.

Please note: No fees shall be accepted in cash.
 

We have an auto-debit feature and the subscription charges are charged at the start of each billing period. Please visit the “Subscription” section on your dashboard, if you wish to know your billing cycle or view payment history.

Your bank or financial institution must have declined the payment, or there might be network or connection errors, so we would suggest you try after some time.You can also try subscribing through a different payment method.

In that case, you need to cancel your subscription and resubscribe from the different payment method.

Sorry, since the nature of service is such that you get access to the complete benefits as soon as you subscribe, and these benefits are irrevocable in nature, we offer constant improvements in our services but not refunds.